Exchange Policy

  • Please note that we do not allow returns, only exchanges at this time. Our goal is for you to enjoy your Lou and Bear purchase for many years to come! If you have any questions at all, please email us and we'll be happy to answer them for you.
  • If your item does not work out, we are happy to accept exchanges within 4 days of you receiving your order in the mail.
  • Please send us an email to along with your order # before sending anything back to us in the mail.
  • All shipping and handling fees are non-refundable.
  • Items that have been custom altered upon purchase (ex. straps shortened) are final sale.
  • All Sale items are final sale.

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